RETURN AND REFUND POLICY
We have a 14-day return policy. This means you have 14 days after receiving your item to request a return.
RETURN ELIGIBILITY
To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, and in its original packaging. You will also need your receipt or proof of purchase.
To request a return, please contact us at cozychristmascorner2@gmail.com.
If your return is accepted, we will provide you with instructions on how and where to send your item. Please do not send products back without contacting us first, as unauthorized returns may not be accepted.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong product, contact us as soon as possible at cozychristmascorner2@gmail.com.
Please include your order number and, where possible, photos showing the problem. We will review the issue and provide an appropriate solution.
NON-RETURNABLE ITEMS
Certain items may not be eligible for return, including personalized or custom-made products, gift cards, and items that have been used or damaged after delivery.
If you are unsure whether your item is eligible for a return, please contact us before sending anything back.
EXCHANGES
If you would like a different product or variant, please contact us. Where appropriate, the easiest option may be to return the original item and place a new order after the return has been accepted.
EUROPEAN UNION CUSTOMERS
If your order is delivered within the European Union, you may have a legal right to cancel or withdraw from your purchase within 14 days of receiving the goods, subject to applicable exceptions and legal requirements.
REFUNDS
Once we receive and review your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please note that your bank or payment provider may require additional time to process the refund.
Shipping costs and other charges will be refunded where required by applicable law.
CANCELLATIONS
Orders may be cancelled before they have been fulfilled. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.
CONTACT US
For questions regarding returns, refunds, damaged products, or cancellations, please contact:
CozyChristmasCorner
Email: cozychristmascorner2@gmail.com
